Helpful answers
Frequently asked questions about AC Mobility and Tap&Go.
Clear answers for passengers, operators, partners, researchers and anyone engaging with AC Mobility across Rwanda.
Operators
Can a bus company join the AC Mobility ecosystem?
Yes. City, intercity and mixed-network operators can contact our partnerships team to discuss fare collection, ticketing, field operations and reporting.
Nationwide service
Does AC Mobility only operate in Kigali?
No. AC Mobility supports operators across Rwanda, including the majority of the intercity market.
Tap&Go
How can I top up my Tap&Go card?
Visit an authorised Tap&Go agent or dial *532# and follow the prompts.
What should I do if I lose my Tap&Go card?
Visit the Downtown service point or AC Mobility’s Nyarutarama office to request a card swap. Bring your ID, the last eight digits of your old card number and RWF 1,000 for the new card.
Where can I buy a Tap&Go card?
You can buy a Tap&Go card at five bus parks in Kigali: Nyabugogo, Downtown, Kimironko, Kabuga and Nyanza.
Trust and safety
How do I verify a staff member?
Use both the staff ID and registered phone number on the staff verification page. Call the official company line if the details do not match.
Partnerships
What partnerships does AC Mobility welcome?
We welcome operators, public institutions, technology and finance partners, development organisations, universities and postgraduate researchers.
Careers
Where are AC Mobility vacancies published?
Open roles appear on our Careers page with an external application link. AC Mobility does not request application fees.