{"id":441,"date":"2026-08-05T17:30:26","date_gmt":"2026-08-05T17:30:26","guid":{"rendered":"https:\/\/www.acgroup.rw\/?page_id=441"},"modified":"2026-08-05T17:30:26","modified_gmt":"2026-08-05T17:30:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.acgroup.rw\/?page_id=441","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h2>Helpful answers<\/h2>\n<div class=\"faq-directory\"><section class=\"faq-group\"><p class=\"eyebrow\">Operators<\/p><details><summary>Can a bus company join the AC Mobility ecosystem?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Yes. City, intercity and mixed-network operators can contact our partnerships team to discuss fare collection, ticketing, field operations and reporting.<\/p>\n<\/div><\/details><\/section><section class=\"faq-group\"><p class=\"eyebrow\">Nationwide service<\/p><details><summary>Does AC Mobility only operate in Kigali?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>No. AC Mobility supports operators across Rwanda, including the majority of the intercity market.<\/p>\n<\/div><\/details><\/section><section class=\"faq-group\"><p class=\"eyebrow\">Trust and safety<\/p><details><summary>How do I verify a staff member?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Use both the staff ID and registered phone number on the staff verification page. Call the official company line if the details do not match.<\/p>\n<\/div><\/details><\/section><section class=\"faq-group\"><p class=\"eyebrow\">Partnerships<\/p><details><summary>What partnerships does AC Mobility welcome?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>We welcome operators, public institutions, technology and finance partners, development organisations, universities and postgraduate researchers.<\/p>\n<\/div><\/details><\/section><section class=\"faq-group\"><p class=\"eyebrow\">Careers<\/p><details><summary>Where are AC Mobility vacancies published?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Open roles appear on our Careers page with an external application link. AC Mobility does not request application fees.<\/p>\n<\/div><\/details><\/section><section class=\"faq-group\"><p class=\"eyebrow\">Tap&amp;Go<\/p><details><summary>Where can I use Tap&amp;Go?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Tap&#038;Go is available through participating city and intercity transport operators and service points.<\/p>\n<\/div><\/details><\/section><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can a bus company join the AC Mobility ecosystem?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. 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